What is the impact of excessively high staffing levels on the guest service ratings on the scorecard?

Excessively high staffing levels can lead to a decrease in the Gross Operating Profit (GOP) scorecard rating. This is primarily because having too many staff members can inflate labor costs significantly without necessarily translating to increased guest satisfaction or enhanced service quality.

When staffing levels are higher than required, the additional employees may not be fully utilized, which can create inefficiencies and unnecessary expenditures. Higher labor costs without a corresponding rise in revenue can negatively impact the overall profitability of the business, thus decreasing the GOP scorecard rating. Moreover, if the service provided does not match guest expectations or if there are redundancies in staff interactions, it may actually lead to a perception of decreased service quality, compounding the impact on ratings.

In contrast, other options suggest positive outcomes which are not consistent with the realities of high staffing levels affecting operational efficiency and profit margins.