If food and beverage revenue per seat was dropping, what should you check?

When food and beverage revenue per seat is declining, checking guest comments is crucial because this feedback provides direct insights into customer satisfaction and experiences. Reviews and comments can highlight specific issues such as menu quality, service speed, pricing, or variety that may be impacting revenue. By understanding guest perception, businesses can identify areas needing improvement, adjust their offerings, or enhance service quality, ultimately aiming to increase revenue per seat.

This approach also allows businesses to engage with their customers, showing them that their opinions are valued. Addressing the feedback can help rebuild customer loyalty and encourage repeat visits, which can lead to improved revenue.

Considering other factors like room occupancy levels, market share, or revenue from drinks only can provide valuable but less direct insights into revenue issues. While these metrics are important to monitor for overall business health, they do not specifically address the immediate help needed in the food and beverage areas affected by guest perceptions.